Potential has developed the Customer Centric Development Program to help organizations shift to having a customer centric structure in their business model. The goal of this program is to support the organization’s transformation into a customer centric, professional and performance driven organization. It can be applied to any business industry that includes, at one or many levels, client representatives interacting with clients. It has been specifically and uniquely designed to address not only the front line people, but equally their supervisors and their managers, so that the entire organization shifts to focusing on client servicing.

• Teacher: Eman Saleh
• Teacher: Kifah Ziad